Best Luxury Day Tour service in Galapagos, Since 1998
CIG Tours Cancellation Policy
At CIG Tours, we are dedicated to offering the most flexible cancellation policies possible. However, due to the high operational costs associated with delivering our premium services and varying regional regulations, cancellation policies differ for each tour.
For most standard tours, cancellations can be made up to 48 hours before the start of service. For high-end luxury experiences, cancellation policies may vary, with some requiring cancellations 45 days in advance, others 120 days in advance, and certain experiences being non-cancellable. Please refer to the specific cancellation terms for each tour to ensure you are fully informed.
We make every effort to streamline our service supply chain and communicate clearly, ensuring that you have the best experience from start to finish.
Refund Process
Cancellations are processed promptly, and we aim to refund your original payment within 24 hours. However, depending on your payment method, it may take up to 14 business days for the refund to appear in your account
Weather or Operational Issues
If your tour is affected by weather or operational issues, you can choose to either receive a refund or have the tour rearranged for a later date.
Tailored Policy for Each Experience
At CIG Tours, we strive to offer flexible cancellation options whenever possible, though operational costs and local regulations influence our policies. We recommend reviewing the individual cancellation terms for each tour before booking.